Refund policy

Spectacles are a very personal purchase and whilst we are confident you'll love the quality of our spectacles, we know that sometimes you may just change your mind. That's why we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at: info@cambridgespectacle.com or via any contact method listed on our contact tab. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 

We are happy to assist should you want to exchange your product for another of equal value. Just let us know within 30 days of receiving your product and one of our friendly team members can work with you to process your request. 

To be eligible for an exchange, we still ask that your item be in the same condition that you received it. Please also show proof of purchase so that we can tie this with our records. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.